"One need only watch Hank, a cantankerous and fussy border collie, leap the front porch in a single bound and stand waiting at the door that leads to the play park and runs. It's a scene that repeats itself many times each day. The secret? The staff speaks fluent dog and cat, and spends time socializing each and every guests."
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Click on any of these questions to go directly to its answer.
1. What is a typical day like at the Doggie Dude Ranch?
2. How do you choose playmates? What if my dog is nervous?
3. How big are the suites? Are they heated and air-conditioned?
4. Can my pets room together?
5. Do you require vaccinations? Which ones? What about titers?
6. How are the dogs fed?
7. Can I bring food from home?
8. Can I take a tour? Do I need an appointment? May I bring my dog?
9. Will you bathe my pet before I pick up? What is the cost?
10. What do you mean by "Business Hours"? When you are closed does anyone feed and care for the dogs and cats?
11. What are your holidays and peak periods?
12. What arrangements can be made if I want to pick up my pet on a holiday or Sunday when your office is closed?
13. My pet takes medications. Is this a problem? Do you charge extra?
14. What do I need to bring to set up my pet's suite?
15. My pet has never boarded before, or didn't have a pleasant experience at the last place he/she stayed, what should I do?
16. Do the pets have access to water at all times when they are at the Ranch? Did my pet get enough water?
17.My pet came home and was behaving differently, is this normal?
1) What is a typical day like at the Doggie Dude Ranch?
See our Day at the Ranch page for more information about what your pets can expect.
2) How do you choose playmates? What if my dog is nervous?
Playmates are carefully selected based on temperament and play style. First, our trained Pet Care Technicians get to know your dog in order to determine the appropriate playgroup or playmate. Dogs are initially introduced through fencing, then on a leash. Once new dogs are comfortable, they are brought into established, supervised playgroups.
Occasionally we encounter dogs that suffer anxiety at being in the presence of other dogs. Our years of experience have demonstrated that, if needed, we have the ability to match calm, well-adjusted boarders with apprehensive dogs so that all may enjoy the fun diversions that make the Doggie Dude Ranch such a happy place to go on holiday!
For more information, see our Day Care page.
3) How big are the suites? Are they heated and air-conditioned?
Suites are approximately 20 feet long and 4 feet wide, with 2/3 of the square footage dedicated to the outdoor patios. Most of our suites have indoor/outdoor access through doggie doors. We also have patio suites for dogs that require extra outdoor time. The indoor portions are climate-controlled with heated kennel floors in the winter (radiant heat) and commercial grade evaporative coolers to counteract the dry, desert heat in the summer. At night, the dogs are brought indoors and the doggie doors are closed to keep the dogs safe and secure while they sleep.
4) Can my pets room together?
Absolutely! At the Ranch we encourage dogs from the same family to share quarters and enjoy play park sessions together. Cats can also share a condo if they are "siblings." The only rule is that they must 'play nice together'. If your dogs need to be separated for feeding, please inform us of this at check-in so we can accommodate their needs. They will be together for all other times including playtime, naptime, and nighttime.
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5) Do you require vaccinations? Which ones? What about titers?
For the safety of all our guests, we require veterinary records showing current Rabies, DHLP-P, and Bordetella vaccinations for dogs and Rabies, FVRCCP, and FELV for cats. To avoid confusion, we will want to view these records prior to check-in . Confirmation may be supplied via receipts or Vet Clinic computerized printouts; Pet Health Record pamphlets are not accepted. If you self vaccinate, your records must come through a veterinarian, meaning your vet must recognize the vaccinations as valid. Titers for DHLP-P are accepted only if they have been done within the past 6 months. We encourage clients to fax over their dogs' current shot records or ask their vet to fax them over to us. If you've boarded with us before, we welcome receiving your pets shot records as soon as their vaccinations have been updated, even if they are not yet scheduled to visit us.
6) How are the dogs fed?
We feed our guests according to owner instructions. When you register your dog, you may let us know if you prefer to use our food or bring your own. At the Ranch, we prefer to feed adult dogs a hearty meal once a day in the morning. This gives them the remainder of the day to do big-potty, thereby encouraging less discomfort and cleaner quarters during the nighttime hours. The food we use at the Ranch is ProPac Adult Chicken Meal & Rice Formula (Green Bag) with Glucosamine. It is made from all-natural human-grade ingredients, with no corn, wheat, preservatives, or dyes (four of the most common allergens for dogs). You can learn more about the food by visiting their website at www.propacpetfood.com .
7) Can I bring food from home?
We can accommodate any special feeding needs that your pet has. We charge an extra $4/day for special feeding services. All food needs to be brought in airtight, waterproof containers. Please package dry food in individual serving sizes, labeled by date and feeding time (i.e. Tuesday, Aug. 9 - pm). Only bring enough servings to last for the duration of your pet(s)' stay. If you wish to bring extra food due to an uncertain check-out date, we ask that you label the portions as extra so we can be sure that we are not under or over feeding your pet. If you are bringing canned or wet food, please also label it according to the date and time of serving and provide any additional instructions. Refrigerators are located in each building to keep food fresh. Any food not prepared according to these specifications will have to be repackaged in the office, extending the amount of time you'll need to check-in.
8) Can I take a tour? Do I need an appointment? May I bring my dog?
We welcome tours at any time Monday through Friday between 8:00 a.m. and 3:00 p.m., and on Saturdays between 8:00 a.m. and 2:00 p.m. There is no need for an appointment - surprise us! We do not offer tours on Sunday/holidays as our business office is closed those days. Please feel free to bring your dog when you come for a tour, but he/she will need to stay in the office to become aquainted with our kennel staff while you tour the grounds. By limiting tours to before 3:00 p.m., we allow the dogs in our care to enjoy evening play park sessions and to prepare for bedtime without outside interruption or added stress. Remember at the Ranch, we encourage tours because there is nothing we like better than to show off our awesome kennel!!
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9) Will you bathe my pet before I pick up? What is the cost?
Many of our clients choose to schedule a Luxury Bath at the end of their dog's or cat's stay! Luxury baths include nail trimming, ear cleaning, brush-outs, trimming hair between pads and potty-paths (hygiene areas). We can also file nails if desired. If you would like to schedule a luxury bath prior to a boarding or day care departure, just let us know.
The cost will vary depending on the dog/cat size, length and condition of the coat, and overall time needed to complete the service. See our Grooming page for more information.
10) What do you mean by "Business Hours"? When you are closed does anyone feed and care for the dogs and cats?
During business hours our lobby and facility is open to allow guests to check in and out and to conduct tours. We are open Monday through Friday for check-ins from 8:00 a.m. to 4:30 p.m. First-time boarders should arrive by 4:00 p.m. Pick-ups must arrive by 4:30 p.m. On Saturdays, check-ins are from 8:00 a.m. to 3:00 p.m.; 2:30 p.m. for first-timers. Pick-ups on Saturdays must arrive by 3:30 p.m. We recommend that first-time boarders arrive earlier so that they have more time to become acclimated to their surroundings and to our staff. This will greatly help reduce your pet's stress. Our business hours are designed for the comfort and health of our guests. Please be aware that any closing applies to the business office only. Our guests receive top of the line care at all times! We are closed daily from 12:00 - 12:30 p.m. for lunch.
11) What are your holidays and peak periods?
Our holidays and peak periods are the times when we typically have a full house and have an additional $3/night charge for boarding. We recommend advanced reservations for these holidays and for Memorial Day to Labor Day.
- New Year's Eve/Day
- Easter Sunday
- Memorial Day
- Spring Break
- July 4th
- Labor Day
- Fall Break (2 weeks in mid-October usually )
- Thanksgiving Day
- Christmas Eve / Christmas Day
12) What arrangements can be made if I want to pick up my pet on a holiday or Sunday when your office is closed?
Although we are closed on Sundays and holidays, you may drop off/pick up your pet on these days at either 8:00 a.m. sharp or 3:00 p.m. sharp. For this service there will be an extra $25 charge for the first pet and $5 for each additional pet.
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13) My dog takes medications. Is this a problem? Do you charge extra?
We have no problem administering medications and will do so in accordance with your instructions at an extra charge of $2 per dose. Please label medications as to type and dosage. Advise us prior to check-in if your dog will be taking medications while in our care. When you arrive for check-in, you and one of our staff together will place your pet's medications into a medication holder that will be kept with all your pet's medication information on his/her suite.
14) What do I need to bring to set up my dog's suite?
We supply the food and toys that your pet will need to have a pleasant stay! Many pets come just as they are, but others show up with an entourage of bedding, treats, and toys. If you choose to bring a toy from home, please note that rawhide bones are discouraged due to choking hazards. Chain collars and all leashes will also be removed and returned to you. We ask that you inventory and label all belongings brought from home.
Currently, we have a B.Y.O.B. policy-bring your own bed! But we have extras if you need one. We ask that you bring bedding that is light enough to be easily laundered. Please note that at the Doggie Dude Ranch we are very cautious with your pet's belongings, but occasionally a toy or towel is lost or destroyed. Though we discourage bed-shredding, it is not unheard of. For this reason, we ask that you not bring your favorite bed, but perhaps your second-favorite because the Doggie Dude Ranch will not replace lost or destroyed articles. And remember camp rules - label everything!
15) My pet has never boarded before, or didn't have a pleasant experience at the last place he/she stayed, what should I do?
If you are leaving your pet for the first time or if your pet did not have a pleasant experience at the last place he/she stayed, we suggest that you schedule a Day Care play day for your pet. This will give your pet a chance to be a part of the activity at the Ranch, become familiar with the surroundings, and give our staff a chance to meet your dog/cat, and assess how they react to staying at the Ranch. More importantly, when you and your pet reunite at the end of the day they will realize that Mom or Dad will indeed be returning to fetch them after their new adventure.
16) Do the pets have access to water at all times when they are at the Ranch? Did my pet get enough water?
Each suite and kitty condo is equipped with a spill-proof water container which is kept full. Water consumption is monitored carefully by our staff and abnormalities are reported. Rest assured, unless an owner specifies otherwise, our guests have plentiful access to cool, fresh water at all times. Occasionally upon arriving home, out of excitement and a desire to reacquaint himself with the familiar, a dog will gorge on water. This is not a sign of deprivation. For health purposes, once home, you will want to discourage excessive intake to prevent vomiting.
17) My pet came home and was behaving differently, is this normal?
Most pets have such an exciting time staying with us that it is normal for them to have little energy or to spend the majority of the first two days home just sleeping. Consider that your opportunity to unpack and get settled back in! After that, they should return to their normal pattern of naps and play time.
Some pets also experience loose bowels movements when they come home because of the switch in food and water. This is typical and should also normalize in a few days.
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PUPPY PLAY: Receive a FREE play day for your puppy. Click here for coupon and details.
GROOMING SPECIAL: Seniors receive 10% off grooming total on Tuesdays.
CLOSED FOR LUNCH from 12:00 - 12:30 daily.